Effective Date: August 6, 2025
Website: www.dripportraits.com
At DripPortraits.com, each product is custom-made, and we strive to ensure timely and secure delivery of your unique drip portrait merchandise. This Delivery Policy outlines our standard timelines, shipping process, and important details about how your order reaches you.
1. Order Processing Time
All of our products are made to order, including artwork creation, printing, and packaging. Please allow:
- 1–3 business days for artwork processing and design finalization
- 3–7 business days for printing, quality check, and packaging
Processing begins once payment and required design input (such as your photo) are received.
2. Shipping & Delivery Time
Once your product is ready to ship, we dispatch it via our trusted courier or logistics partners.
- Estimated delivery time: 7 to 14 business days
- Delivery times may vary depending on your location, local courier services, and customs clearance (for international orders)
3. Shipping Charges
- Shipping fees, if applicable, will be clearly displayed during checkout.
- From time to time, we may offer free shipping promotions or discounts, which will be applied automatically at checkout.
4. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with:
- Your tracking number
- The courier or logistics provider
- A link to monitor delivery status in real-time
If you do not receive tracking info within the expected processing window, please contact order@dripportraits.com.
5. Incorrect Address & Delivery Failures
It is the customer’s responsibility to provide a complete and accurate shipping address at the time of order.
- We are not responsible for packages delivered to incorrect addresses due to customer error.
- If a package is returned due to an incorrect or incomplete address, reshipping will be at the customer’s expense.
Please double-check your address before completing checkout.
6. Delayed or Lost Deliveries
While we do our best to ensure prompt delivery, there may be occasional delays due to:
- Holidays
- Weather disruptions
- Courier or customs issues
- High-demand seasons
If your package hasn’t arrived within 14 business days, please:
- Check your tracking link for real-time updates
- Contact our support team at order@dripportraits.com
We will investigate and assist with claims or redelivery.
7. International Shipping
We currently ship to select countries. International orders may be subject to additional:
- Customs duties or import taxes (based on your country’s regulations)
- Extended delivery timeframes due to customs processing
DripPortraits.com is not responsible for any customs charges incurred upon delivery.
8. Damaged Packages
If your package arrives visibly damaged, please:
- Take clear photos of the packaging and product
- Contact order@dripportraits.com within 7 days of receiving the item
- We’ll resolve the issue with either a replacement or refund as per our Return and Refund Policy
9. Contact Information
For all delivery-related inquiries:
- Order status & tracking: order@dripportraits.com
- General support: support@dripportraits.com